For the launch of a hospital,Dr Kapil Kataria being a domain expert with feedback ventures was responsible for several activities related to standard operating procedures (SOPs), policies, and procedures were meticulously planned and implemented. Here's a comprehensive list of activities required:

1. Clinical and Operational SOPs

• Admission, Discharge, and Transfer SOPs: Guidelines for patient flow and management from admission to discharge and transfer between departments or facilities.
• Clinical Care Pathways: Protocols for various specialties, including cardiac care, defining diagnostic and treatment steps.
• Emergency Care SOPs: Protocols for handling emergency situations, from triage to treatment, particularly in specialties like cardiology where emergencies are common.
• Infection Control SOPs: Procedures for hygiene, sterilization, and infection prevention, especially important in clinical settings.
• Patient Safety and Risk Management: Protocols for identifying and mitigating risks to patients, including reporting and handling incidents.

2. Medical Equipment and Technology SOPs

• Equipment Maintenance: Regular checks, preventive maintenance, and calibration schedules.
• Use of Medical Devices: Training and protocols for the use of complex medical devices, especially in the cardiac department.
• Technology Integration: Guidelines for using health IT systems like Electronic Health Records (EHR) and telemedicine platforms.

3. Human Resource SOPs

• Staff Recruitment and Training: Hiring policies, skillset requirements, onboarding, and ongoing professional development.
• Shift Schedules and Workforce Planning: Ensuring optimal staffing for different departments, including critical care units.
• Code of Conduct and Ethics: Guidelines for behavior, patient interaction, confidentiality, and professional ethics.
• Staff Safety SOPs: Ensuring the safety of healthcare workers and dealing with hazardous materials.

4. Hospital Administration SOPs

• Patient Record Management: Detailed protocols for handling patient information, ensuring compliance with data privacy laws.
• Billing and Insurance SOPs: Policies related to pricing, insurance claims processing, and cashless services.
• Inventory and Supply Chain Management: Procedures for ordering, storing, and managing medical supplies, pharmaceuticals, and consumables.

5. Compliance and Legal Procedures

• Licensing and Accreditation: Procedures for obtaining necessary licenses, permits, and healthcare accreditation (e.g., NABH, JCI).
• Regulatory Compliance: Policies to comply with health, safety, environmental, and labor regulations.

6. Quality Assurance and Continuous Improvement

• Clinical Audits: Regular reviews of patient care quality, outcomes, and adherence to protocols.
• Patient Feedback Systems: Setting up mechanisms to collect and act upon patient feedback for continuous improvement.
• Performance Monitoring: Setting KPIs for hospital departments and monitoring their performance for efficiency and quality.

7. Support Services SOPs

• Catering and Housekeeping: Guidelines for food service, housekeeping, and cleanliness, especially in patient care areas.
• Security Management: Security protocols for the safety of staff, patients, and visitors.
• Transportation and Ambulance Services: Ensuring the availability and readiness of transportation and ambulance services.

8. Pharmacy SOPs

• Medication Management: Proper storage, dispensing, and administration of medications.
• Controlled Substances Management: Procedures for the handling of narcotics and other controlled substances.